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Activation
  • I am a new policyholder. When can I review my account?

    We are pleased you have decided to join the GEICO family and have chosen to utilize our Internet site for your policy needs. Once you are activated with the site, you can usually view your account immediately. Please keep in mind some items may not be available until you receive your new policy.

  • What if I do not have an email address?

    We use your email address to send a confirmation number to you after you have completed a change to your policy or made a premium payment on your policy. We also use your email address to correspond with you about your policy. If you do not have an email address we suggest you sign up with a free email provider.

  • My policy number just changed and I have not signed up (created a password) before on the site. How do I login?

    If you are a new user and have never created a password, then you must sign up using your new policy number.

User ID
  • What is a User ID?

    A User ID should be something that is easy for you to remember but hard for "others" to guess.

  • Why do I need to create a User ID?

    Your User ID helps to protect your policy information.

  • Forgot User ID/Password? Use this option if you can’t remember your User ID or Password.

    If you forgot your User ID or password, please click the "Forgot User ID/Password?" link on the sign in screen. You will be required to enter your date of birth, the email address listed on the policy, and the policy number (optional) to reset your password. Once your answers are validated, an email will be sent to the email address on file with a link to reset your password.

  • What if I want to change my User ID?

    Once you've logged in you can change your User ID by the following method:
    From the Personal Information tab select the "Password and Login Info" link.

  • Why can't my User ID be my policy number?

    This was done in order to protect your policy information.

  • What do I do if I receive notification that I have set up a User ID when I have not yet done so?

    If you have not set up a User ID or requested it be changed, please call us immediately at 1-888-841-1003.

Password
  • Why do I need a password?

    GEICO has expanded its on-line services to allow policyholders to view and make changes to their policy. The password feature is added security to ensure policyholders confidentiality. You are the only person who will know your password; please keep it in a safe place.

  • What do I do if I receive the Internet letter in the mail but have not requested a password or requested my password be changed?

    If you have not requested a password from GEICO or have not requested your password be changed, please call us at 1-888-841-1003 for assistance.

  • What makes a good password?

    Passwords should be something that is not easily guessed by someone who knows you or your family. That means you should avoid using family names, names of pets, parts of your address or phone number and significant dates such as birthdays and anniversaries.

  • What is a password hint?

    A password hint is a short phrase that you create to remind you of your password. For your security, avoid an obvious hint, such as "My dog's name".

Security Questions and Answers
  • Why am I being asked to provide a security question and answer?

    These questions and answers are used to help verify your identity in the event that you forget your password.

  • What if I can't remember the answers to my security questions?

    If you cannot remember the answers to your security questions, please contact a customer service representative at 1-888-841-1003.

  • What if I want to change my security questions and answers?

    Once you've logged in you can change your security questions and answers by the following method:

    Go to the Profile Icon in the upper right corner then select Login Settings.

  • What's a good answer for a security question?

    It should be something that only you would know the answer to and can easily remember. The answer can be 50 characters long and can contain both letters and numbers.

Other Frequently Asked Questions
  • Why did I receive a "session expired" message immediately after logging into my policy?

    If you use a web site such as the MSN Hotmail website to access your email, your session may not work when you go to service.geico.com via a link embedded in an email message (such as your Paperless Billing reminder). You will be able to login, but you will not be able to access any of the features on the site. To use the policyholder services website, you must leave the MSN site. Type (or copy and paste) https://service.geico.com into your browser's address area.

  • Why didn't I receive my Paperless Billing reminder or other expected email from GEICO?

    Please check to see that your incoming mail is not automatically filtered into your bulk mail or spam mail boxes. Because GEICO sends out large volumes of Paperless Billing reminders, it can appear as bulk mail or spam to your internet service provider. Make sure your email is set up to accept all incoming mail from geico.com or geicomail.com. If you are an AOL customer, please refer to http://postmaster.aol.com/Postmaster.Members.php for information concerning missing mail.

  • Are there special browser requirements or settings to access my policy?

    This site requires that you have a browser that supports SSL 128 bit encryption. When you access your policy from this web site, the data is encrypted through Secured Socket Layer (SSL). SSL technology encodes information that is sent over the Internet between your computer and GEICO.

    We do not recommend that you use beta versions of any browser.

    Cookies must be enabled to use this site. GEICO uses a session cookie to keep track of your conversation with us. Most browsers come with this setting enabled so you should not need to worry about it.

    This site works best with the following browsers:
    • Microsoft Internet Explorer 11+
    • Microsoft Edge 13+
    • Google Chrome 48+
    • Safari 8+
    • Firefox 44+

    To find out what version browser you currently have, click on the 'Help' menu item on your browser, and then click on 'About'.

    Please do not contact GEICO concerning browser installation or changing your browser settings. Contact your Internet Service Provider or computer manufacturer concerning your computer, software installation and settings.

  • If you Have Problems Completing Browser Upgrades or Changing Settings.

    Please contact your Internet Service Provider or computer manufacturer for technical support concerning how to upgrade your browser or to change settings.

  • What to do if your problem is not listed here.

    If the options above do not address your questions, please call us at 1-888-841-1003.

  • Why do I keep returning to the sign-in page when I try to sign-in?

    There may be a problem with your log-in information. For password or User ID assistance, please call (888) 841-1003 or email us at formproblems@geicomail.com.